Management & Maintenance
Keeping your website updated is essential to maintain a relationship with existing or potential customer’s or service users, and to ensure against software failings and security vulnerabilities.
Websites that are not properly and regularly updated
and maintained may risk visitor fallout and malfunction
of software / plugins that are active on your website.
We provide five primary maintenance & technical
support options. See full details below.
If there is not an existing support package from First Stop that fully suits your needs we can negotiate a tailored arrangement for you.
“Remember, the back-end functions of your website need maintenance as well”
See our Web Design Do's and Don'ts >
Our Maintenance packages ..
These are our most popular technical and ongoing design support packs.
The tables below show the main features included with your chosen package.
Fixed monthly or quarterly fees are applied to our packages.
Quick Links : Purchase by Direct Debit | Purchase by Invoice
Fixed-24-Support : Budget
£29.65
per month *
(Via Direct Debit / PayPal Debit)
Up to 1.5 hrs monthly maintenance & reports (where applicable)
Up to 4.5 hrs design, updates & troubleshooting
£88.95 per quarter
£355.80 per year
Service Includes
* Income must be under £25k p/year
Credit over a flexible period
Theme upgrades / updates
Updating of plugins / software
Update of pages / posts at your request
Management of SPAM & logins
Monthly maintenance checks
Monthly reports (where applicable)
Pay-As-You-Go options
Top-up reminders
No other fixed monthly fees
FREE customer invoicing account
FREE website file storage
Fixed-24-Support : Standard
£60.45
per month
(Via Direct Debit / PayPal Debit)
Up to 1.5 hrs monthly maintenance & reports (where applicable)
Up to 9.5 hrs design, updates & troubleshooting
£181.35 per quarter
£725.40 per year
Service Includes
* For higher content volume needs
Credit over a flexible period
Theme upgrades / updates
Updating of plugins / software
Update of pages / posts at your request
Management of SPAM & logins
Website monthly backup
Monthly maintenance checks
Monthly reports (where applicable)
Pay-As-You-Go options
Top-up reminders
No other fixed monthly fees
FREE customer invoicing account
FREE website file storage
Fixed-24-Support : 365 Budget
£35.15
per month
(Via Direct Debit / PayPal Debit)
Up to 1.5 hrs monthly maintenance & reports (where applicable)
Up to 6.5 hrs design, updates & troubleshooting
£105.45 per quarter
£421.80 per year
Service Includes
* Easier budgeting of annual costs
Theme upgrades / updates
Updating of plugins / software
Update of pages / posts at your request
Optional MailChimp newsletter set-up
Management of SPAM & logins
Monthly maintenance checks
Monthly reports (where applicable)
Pay-As-You-Go options
Top-up reminders
No other fixed monthly fees
FREE customer invoicing account
FREE website file storage
Fixed-24-Support : Prime Gold
£69.25
per month
(Via Direct Debit / PayPal Debit)
£207.75 per quarter
£831.00 per year
Up to 1.5 hrs monthly maintenance & reports (where appl)
Up to 12.5 hrs design, updates & troubleshooting
Service Includes
* Premium website support package : Spread costs over 4 quarters
Easier budgeting of your annual website costs : Theme upgrades / updates
Full website upgrades (one per year) : Updating of plugins / software
Update of pages / posts at your request : Optional MailChimp newsletter set-up
Management of SPAM & suspicious login : Monthly maintenance checks
* Monthly reports (where applicable) : Pay-As-You-Go options : Top-up reminders
No other fixed monthly fees : FREE customer invoicing account
FREE website file storage
Flexi Support Top-Up Option
This is an additional way for our customers to pay for or top-up their maintenance support credits under the ‘Fixed-24-Support’ service options.
Customers can use this facility to pay any amount (of £50 or more) which is then held as credit for your support needs as and when the need arises.
Solid Customer Support
We take great pride in delivering a high quality of customer courtesy and care at all times.
Secure Payments
We use Stripe, PayPal and GoCardless to ensure secure online billing and transactions.
Resource Management
Our customers can review purchases, access invoices and web-files securely online 24/7.
Interested in our services? We’re here to help!
We want to know your needs to develop the best and most economical project for your organisation. Your satisfaction is our aim.
