Privacy Statements

Privacy & Policies

  This privacy policy sets out how First Stop Web Design uses and protects any information that you give to us when you use this website or our services.

We are committed to ensuring that your privacy is protected.

Enabling Cookies ..

Oops! If you have disabled cookies in error simply clear your browser cache and then reload the website on your computer. A cookie is a small file which asks permission to be placed on your computer's hard drive.

This page was last updated on 24 September 2022.

Our policy overview

Should we ask you to provide certain information by which you can be identified when using this website, or when accessing any third-party password protected platforms on your behalf, then you can be assured that such information will only be used in accordance with this privacy statement.


First Stop Web Design may update this policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes that we have made.


This policy statement was last updated on 24 September 2022.

What we collect

We may collect the following information:

 

  • Name and other details regarding gender, sexuality and heritage
  • Contact information including email address and/or business details
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to client or customer surveys and/or offers or other work requested and/or agreed

 

Our Web Alert/e-Newsletter Service is hosted by: MailChimp and governed by their privacy policy.

Your provided and other anonymous data may also be available to First Stop Web Designs' hosting provider to enable us and them to carry out analysis and research

on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them and to enable us to improve our services.


Such data may include:


a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).


b) Information that you provide (where applicable) to us when registering with our website including your contact details.


c) Information that you provide when completing your profile (where applicable) on our website.


d) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.


e) Information relating to any purchases (where applicable) that you make of our goods, or donations, or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details).


f) Information contained in or relating to any communication that you send to us or send through our website, including the communication content and metadata associated with the communication and any information gathered on a form.


g) Any other personal information that you choose to send to us; and information relating to any purchases or donations you make including your name, address, telephone number, email address, which appeal you are supporting and in the case of direct debits the frequency and date of when direct debits will be taken).


Important Note: Card details and bank details may be collected by the website or other third party payment platforms that we use, but only stored by our payment processors, and not by us.


We use a secure domain name with encrypted connection!


The First Stop Design domain is protected by a Secure SSL Certificate.

SSL stands for Secure Sockets Layer and, in short, it's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.

See further guidance here ..

What we do with your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • Internal record keeping
  • We may use the information to improve our products or services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
  • Supply to you services or products purchased through our website
  • Send statements, invoices and payment reminders to you, and collect payments
  • Send you email notifications that you have specifically requested
  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)
  • Deal with enquiries and complaints made by or about you relating to our website

 

Security and you

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


You should however acknowledge that the transmission of information over the internet is inherently insecure, and we cannot completely guarantee the security of data sent over the internet.

Links to other websites ..

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the websites in question.

How First Stop Design uses cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. 


Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used or visited. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. 

We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


See our full Cookie Policy here >

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

 

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If for any reason the button is not visible please include a statement of this in the form, or by emailing us direct

 

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from our e-news updates or writing to/emailing us at enquiries@firststopwebdesign.net

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998 . A small fee will be payable. If you would like a copy of the information held on you please write to First Stop Web Design, 1 Rowington Terrace, Berkeley Road East, Birmingham, B25 8NS.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


Read about business websites: legal requirements.

Adapted courtesy of : NI BusinessInfo.co.uk  and SEQ Legal

Solid Customer Support

We take great pride in delivering a high quality of customer courtesy and care at all times.

Secure Payments

We use Stripe, PayPal and GoCardless to ensure secure online billing and transactions.

Resource Management

Our customers can review purchases, access invoices and web-files securely online 24/7.

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