Consultation & Design
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We pride ourselves on delivering quality projects whether developing budget or premium web projects. Since our development in 2004 we have worked with charities, social enterprises and businesses in the UK.
Solid Customer Support
We take great pride in delivering a high quality of customer courtesy and care at all times.
Secure Payments
We use Stripe, PayPal and GoCardless to ensure secure online billing and transactions.
Resource Management
Our customers can review purchases, access invoices and web-files securely online 24/7.
How we consult
Generally all consultation is carried out by email, online or via telephone (particularly outside Birmingham) except in certain special circumstances.
Customer care commitment
Our satisfied customers have provided very positive feedback on the services that they have received from our web design team.
Our team is made up of a range of freelancers (led by the proprietor Tippa Naphtali) carefully selected for their courtesy and attention to detail.
They will consult with you closely to ensure your project is completed within budget and any agreed schedules.
Our collective team motto is'
“Your satisfaction is our aim”.
Our key design phases
Design Phase 1
We ask most new customers to first complete our no obligation survey. This will help us assess your basic requirements and provide a quote for your web project. In most cases, the survey should take no more than 10 minutes to complete.
Design Phase 2
Generally all consultation is carried out online (or via telephone in development phase) particularly if you are based outside Birmingham/West Midlands) except in some cases where disability or sight impairments dictate otherwise, or as part of a formal tender process.
Design Phase 3
We will suggest appropriate domain and hosting services and optional email etc to fit your budget,
and design and layout a draft design for your comments and input.
Design Phase 4
Once your site is complete we also offer basic training in website management and a support and maintenance service. Read more here >
Advanced training in the use of the on-line tools to manage a website is also offered at very reasonable rates. Read more here >
Terms & Conditions ..
Your understanding of our Terms & Conditions will help to ensure that you get the best possible service available. Terms (in the form of a Customer Agreement) are issued to prospective customers before any work is undertaken.
Our Terms & Conditions constitutes a binding consumer agreement requiring all parties to conform to UK laws relating to shopping from home and fair trade.
Interested in our services? We’re here to help!
We want to know your needs to develop the best and most economical project for your organisation. Your satisfaction is our aim.
Membership, Listings, Affiliation & Testimonials
“We are very grateful for the ongoing support provided by the First Stop design team. There is no way we would have been able to provide the level of online resources that we do without their input and generosity.
Kushi Amlak-Sakhu
4WardEverUK
“Tippa, Zinzi and Larry are amazing. Their support means that with very limited time to spend managing our website, I can rely on their support packages to help keep our website updated, secure and compliant”
Marcia Lewinson
WAITS Action
“First Stop Web Design have provided backup support to the National Memorial Family Fund ever since its inception in 2015. We are hugely grateful for their ongoing support, assistance and technical advice”
Jaki Miller
Memorial Family Fund
“First Stop Web Design helped us keep on track with very clear communications and made excellent suggestions. Excellent company for small and medium voluntary sector organisations”
Liz Tilly
Building Bridges Training
First Stop Web Design is a Community Collective - Established in 2004 : Some rights reserved - Supported By Naphtali & Associates
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