Fixed-24-Support Budget Pack

 Fixed-24-Support Budget Pack


Offers up to 6 hours of design & technical support including monthly maintenance & reports (where applicable).

Fixed monthly or quarterly fees are applied to our packages.

Budget Support Summary ..

Service exclusively for small organisations and enterprise with an annual turnover of less than £25,000.

Our Flexi-Credit Top-Up option is available as an alternative


Up to 1.5 hrs monthly maintenance & reports (where applicable)

Up to 4.5 hrs design, updates & troubleshooting. *

Budget pack conditions

Package Fee £26.95 per month

(Via Direct Debit / PayPal / Credit or Debit Card)


£80.85 per quarter (Only by Invoice)

£323.40 per year


* A ‘support package’ is a single purchase as priced above. The flexible terms outlined above also apply.


Up to (4) four support packages can be purchased at any time and refunds apply in any circumstances as set out in the service agreement.


We send annual service renewal reminders to customers using this package.


The Fixed-24-Support budget pack can only be applied to a single website and its associated resources (e.g. social media profiles).

Spread the cost monthly

Pay-As-You-Go Option

available with this package

(By Direct Debit, PayPal, Credit or Debit card)


Note: Payments are protected under the Direct Debit Guarantee. See details here

Click to purchase support
Click to purchase support

The service & payments

Support & maintenance

 

  • Security email alerts will be managed by us on your behalf.
  • Maintenance and updating of plugin / software will be carried out by our team on a monthly basis or as the need arises
  • We will undertake update of pages at your request (including specialist pages e.g. tables + Box.net downloads)
  • Management of SPAM and suspicious login or registrations will be carried out by our team on a monthly basis or as the need arises
  • Maintaining your software applications and updates will be carried out by our team

 

Credit deductions

The standard monthly charge for this package is

£26.95 per month.


Other requests

Other detailed work (e.g. theme upgrades, update

of pages, new software etc) is carried out only at 

your request within the designated hours set out

for this package.

Solid Customer Support

We take great pride in delivering a high quality of customer courtesy and care at all times.

Secure Payments

We use Stripe, PayPal and GoCardless to ensure secure online billing and transactions.

Resource Management

Our customers can review purchases, access invoices and web-files securely online 24/7.

Flexi Support Top-Up Option


This is an additional way for our customers to pay for or top-up their maintenance support credits under the ‘Fixed-24-Support’ service options.


Customers can use this facility to pay any amount (of £50 or more) which is then held as credit for your support needs as and when the need arises.

Read more here
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