Tech Information & Enquiries
First Stop Web Design’s Help Desk, Q&A, DIY and ticketing service is FREE and available 24/7 to all enquiring and existing customers.
Important Note: Whilst we cannot guarantee an immediate response to tickets submitted we will normally respond within 24 to 72 hours.
Privacy & Confidentiality ..
First Stop Web Design does not share your queries or personal information with third parties in part or whole (except email addresses where consented in member only or comments facilities as stated in our privacy policy). Such information is stored securely online or on a password protected computer in read-only files, and is not held on paper documents.
Help Desk content management
First Stop Web Design has taken all reasonable measures to ensure that the contents of our Help Desk are accurate.
It should nonetheless be noted that visitors who use this service and rely on any information contained within it, do so at their own risk.
Not all content within the Help Desk will originate from First Stop Design, unless stated, and we cannot always guarantee that such information will be accurate, complete or up-to-date.
Disclaimer statement
First Stop Web Design will not accept liability for any loss, damage or inconvenience arising as a consequence of use or the inability to use any information on the Knowledge Base, unless this was clearly due to incorrect written advice regarding our services, or advice or guidance given verbally or in writing by an official member of the First Stop Web Design support team.
Solid Customer Support
We take great pride in delivering a high quality of customer courtesy and care at all times.
Secure Payments
We use Stripe, PayPal and GoCardless to ensure secure online billing and transactions.
Resource Management
Our customers can review purchases, access invoices and web-files securely online 24/7.
