Payment / Set-Up Stopped

Your transaction has been stopped or cancelled – no funds will have been taken from your debit or credit card.

If you have made a transaction error try again or contact us for help.

We will be happy to assist you.

What are our Direct Debits for?

Customer orders will normally be set out in the confirmation you receive from our payment handler. In most cases your purchase will have been agreed with us prior to your transaction. If not you should email us immediately at enquiries@firststopwebdesign.net quoting descriptions or reference numbers of the products / services you purchased.

The various services available using this payment option include:

Services on behalf of our partners
Standard Support Packages
360° Email & Sharing Setup Packages
Pay-As-You-Go Options
Group Training Sessions: up to 6 persons
Intensive Training Sessions: One to One
Virtual: Online & Email Tutorial Packs

Built-in Protection & Security

We only use Authorised Payment Institution regulated by the Financial Conduct Authority.

All sensitive details are RSA encrypted, and only communicated over secure channels.

If anything goes wrong with a transaction, payers are entitled to an instant refund.

GoCardless is regulated by the Financial Conduct Authority as an Authorised Payment Institution.

PayPal: See protection guides (if appl) here >

Solid Customer Support

We take great pride in delivering a high quality of customer courtesy and care at all times.

Secure Payments

We use Stripe, PayPal and GoCardless to ensure secure online billing and transactions.

Resource Management

Our customers can review purchases, access invoices and web-files securely online 24/7.