360° Email & Sharing Support Pack
With our 360° Email & Sharing Support service you can take care of business while we take care of all the fiddly bits behind the scenes.
Fixed monthly or quarterly fees are applied to our packages.
Support Package Summary ..
The standard rate (below) relates to the support and management fee for up to four domain-generated email accounts. Example of a domain-generated email : samantha.smith@yourorg.co.uk
Up to 1.5 hrs monthly maintenance & reports (where appl)
Up to 4.5 hrs monthly technical support, updates & troubleshooting.
Payments via PayPal are processed through parent group, Naphtali & Associates
Support pack conditions
Package Fee £26.95 per month *
(Via Direct Debit / PayPal / Credit or Debit Card)
Standard rate for up to four email accounts
£80.85 per quarter (Only by Invoice)
£323.40 per year
* The standard rate (above) relates to the support and management fee for up to four domain-generated email accounts. (Purchase additional packs if more email accounts require support).
The service can be suspended or cancelled at any time however, retrospective refunds are not made.
Spread the cost monthly
Pay-As-You-Go Option
available with this package
(By Direct Debit, PayPal, Credit or Debit card)
Note: Payments are protected under the Direct Debit Guarantee. See details here
The service & payments
Support & maintenance
- Setup and management of premier features
- Provide overall back-office support
- Troubleshooting & guidance
- Adding new domain-generated emails
- Management of email signature branding
- Dealing with UK2.Net/Hover or Gmail enquiries
- Advising on appropriate good practice
- Management of SPAM & suspicious logins
- Monthly maintenance checks
- No other fixed monthly fees
- FREE customer invoicing account
Credit deductions
The standard monthly charge for up to four email accounts is £26.95 per month.
Solid Customer Support
We take great pride in delivering a high quality of customer courtesy and care at all times.
Secure Payments
We use Stripe, PayPal and GoCardless to ensure secure online billing and transactions.
Resource Management
Our customers can review purchases, access invoices and web-files securely online 24/7.
Membership, Listings, Affiliation & Testimonials
“We are very grateful for the ongoing support provided by the First Stop design team. There is no way we would have been able to provide the level of online resources that we do without their input and generosity.
Kushi Amlak-Sakhu
4WardEverUK
“Tippa, Zinzi and Larry are amazing. Their support means that with very limited time to spend managing our website, I can rely on their support packages to help keep our website updated, secure and compliant”
Marcia Lewinson
WAITS Action
“First Stop Web Design have provided backup support to the National Memorial Family Fund ever since its inception in 2015. We are hugely grateful for their ongoing support, assistance and technical advice”
Jaki Miller
Memorial Family Fund
“First Stop Web Design helped us keep on track with very clear communications and made excellent suggestions. Excellent company for small and medium voluntary sector organisations”
Liz Tilly
Building Bridges Training
First Stop Web Design is a Community Collective - Established in 2004 : Some rights reserved - Supported By Naphtali & Associates
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